Privacy Policy

1. Introduction

Welcome to Muthaiga Travel Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.muthaigatravel.com or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

• Contact details (name, email address, phone number, postal address)
• Passport information and travel document details
• Payment information (credit/debit card details, M-Pesa details)
• Travel preferences and special requirements
• Emergency contact information

Non-Personal Information

• Browser type and version
• IP address and general location data
• Pages visited and time spent on our website
• Referring website addresses

How We Collect Information

• Directly from you when you make inquiries, book services or register an account
• Automatically through cookies and similar technologies when you use our website
• From third parties such as travel partners, booking platforms and payment processors

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our travel services
• To process your bookings and transactions
• To communicate with you about your bookings, inquiries and our services
• To personalize your travel experience and recommendations
• To improve our website, services and customer service
• To send marketing communications (with your consent)
• To comply with legal obligations and protect against fraudulent activities
• To analyze website usage and trends

4. Sharing of Your Information

We may share your information in the following circumstances:

With Service Providers

We share information with third-party service providers who assist us in operating our business, such as:

• Airlines, hotels and tour operators to fulfill your bookings
• Payment processors to handle transactions
• Marketing agencies to help with promotional campaigns
• IT service providers for website maintenance and security

For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure servers and encryption technologies
• Restricted access to personal information
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards to protect your data.

6. International Data Transfers

As a travel agency, we may need to transfer your personal information to service providers or partners located in other countries, including destinations outside Kenya where you may be traveling. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

7. Your Rights and Choices

Depending on applicable laws, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing your information
• Objection: Object to certain processing activities
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for processing

To exercise these rights, please contact us using the details provided in Section 11. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: